Introduction
Sportsmallgh.com is an ecommerce business and a physcial store located in located Ghana bat awoshie market ad its registered by the registrar general in Ghana.
We enable the general public and worldwide to get access to sporting products at their own convenient via rapid delivery system.
Registration and account
You may not register with SPORTSMALLGH.COM if you are under 18 years of age (by using our marketplace or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age)
How is a Contract formed between us?
.1 The steps required to create the contract between you and us are as follows:
1.1 When is your order placed?
You place the order for your Products on the Website by following the prompts and clicking the “Buy Now” button at the end of the checkout process. Once you have clicked this button it constitutes an “Order”.
1.2 How much is the cost of delivery and handling?
The delivery charge will be shown in the order process before you complete your Order and you confirm your consent to this charge when you submit your Order. We reserve the right to charge a handling fee in addition to delivery costs, and you confirm your consent to this charge when you submit your Order.
1.3 How can I review my Order?
You will be given an opportunity to review your Order and make any amendments required prior to placing an Order.
1.4 How will we confirm your Order?
We will send you an Order confirmation email detailing and acknowledging the Products you have ordered.
1.5 What Products will you deliver?
Your contract with us to deliver Products only relates to those Products confirmed in the “order confirmation” email sent by us to you. We will not be obliged to deliver any other Products, which may have been part of your Order, unless and until those Products are confirmed in an order confirmation email.
1.6 How will I know when my Products have been despatched?
We will notify you by email or via call when your Product is despatched to you.
If you have ordered multiple Products, please note that we may deliver these separately.
1.7 When is my Order accepted by Sportsmallgh.com?
Order acceptance and completion of our Contract will take place when you receive an order confirmation e-mail confirming that we accept your Order, or you have cancelled it in accordance with the instructions in clause 5 below.
1.8 When is payment for the Products taken?
Your credit/debit or Momo card will be charged when your Order is confirmed.
1.9 We are not required to accept your Order and we may modify, reject or cancel your Order for any reason, including but not limited to one of the following reasons:
▪ The product you ordered being unavailable from stock;
▪ If we are unable to obtain authorisation for your payment;
▪ The identification of a pricing or Product description error;
▪ We reasonably believe you may have the intent to resell the Product; or
▪ You not complying with these Terms and Conditions (for example, if you are under the age of 18 and we have not received consent to the Order from your legal guardian).
Your statutory right to cancel
.1 You have the following cancellation rights when you buy online:
.1.1 You are entitled to cancel your Contract (your whole Order) if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the Products in question.
.1.2 You have an additional right to return individual products or your whole Order up to 365days after the day on which your Order is despatched from us. Returns must be in original condition, unworn/unused with original tags and labels.
.1.3 Your right to return Products does not apply to DVDs, videos, PC & video games which have been opened, pierced jewellery, goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned (for example, underwear/swimwear which has been worn) or are liable to deteriorate or expire rapidly).
1.4 To exercise the right to cancel, you must inform us of your decision to cancel your Contract by a clear statement, including details of your name, geographical address, details of the Order you wish to cancel and, where available, your phone number and email address.
1.5 You can cancel by contacting our customer services team on the contact details 0549807848
How do I change, cancel or return an Order?
.1 Other than in the circumstances set out in clause 1.5, it’s not possible to make changes to your Order once you’ve placed it. If you’d like to add Products to your Order, please place a new order for these Products.
.2 If you need to change details of your delivery address, remove Products from your Order or cancel it completely, please contact our customer services team on the contact details above.
.3 If the Products you ordered have already been collected from our warehouse for delivery to you, then you will need to use our Return portal in the event of any unwanted Products.
6.4 Except as provided in clause 1.6, unless Products are faulty, damaged or not as described upon delivery you are expected to bear the cost of any return and neither your original delivery charge nor any handling fee will be refunded.
7. What if the Products are damaged or faulty?
7.1 If your Order arrives and the Products are damaged, faulty or not as described, you may cancel the Order and we will reimburse you the cost of the Products, the delivery charge for your Order, any handling fee and reasonable costs of you returning the Products. We will reimburse you with these costs through the payment method you used to place the Order within 14 days of our receipt of the returned Products. For more information on how to return Products, please click here.
7.2 These Terms and Conditions, including this clause 7, are in addition to any statutory rights and remedies you may have under English law and your country of residence.
8. When will the Products be delivered?
8.1 Delivery within Ghana is 1-5 working days or delivery lead times to international addresses will vary according to destination but we will use reasonable endeavours to ensure that all Products will be delivered within 30 days from the conclusion of the contract with us. In the event that your Order has been despatched by us (as confirmed in the despatch confirmation e-mail) but has not arrived within the estimated delivery time range, please contact our customer services team on the contact details above. Please contact Customer Services if you have any queries about international delivery services.
8.2 Depending on stock availability, we may split delivery of your Order into several parts and deliver them separately. You will not be charged extra for this. Occasionally, delivery of your Order may be delayed or prevented for reasons beyond our control, such as material shortages, import delays or higher than anticipated demand. Delivery may also be delayed due to customs-related processes (such as inspection).
8.3 If delays outside of our control occur, we will make every effort to keep you informed. For the avoidance of doubt, time is not of the essence for the delivery of the Products, but you will remain entitled to all statutory rights provided to you by the applicable laws.
8.4 Please note that due to the COVID-19 pandemic, there may be some delays to the delivery of your Order that are outside of our control.
9. What is the charge for delivery and handling?
9.1 During the check-out process and before you place your Order, we will confirm all of the charges applicable to your Order, such as:
9.1.1 any customs charges or a method of calculating these;
9.1.2 applicable tax applying to delivery charges and handling charges will depend on your country of residence and will apply in accordance with clause 7 (‘How to pay & VAT’);
9.1.3 the costs to deliver your Order. The delivery methods available to you may depend on the area that you are located. Please refer to our Delivery and Shipping terms for a list of the methods that may be available; and
